Frequently Asked Question
Failed to perform repairing backup Error: Agent: Failed to process method {NasMaster.RemoveOrphanedMetaOnDataExtent}:
Last Updated 3 days ago
Additional Details: Failed to perform repairing backup Error: Agent: Failed to process method {NasMaster.RemoveOrphanedMetaOnDataExtent}: Timeout is exceeded. Duration: 01:00:00.000 Error: Agent: Failed to process method {NasMaster.RemoveOrphanedMetaOnDataExtent}: Timeout is exceeded. Duration: 01:00:00.000 Processing finished with errors at 9/4/2024 8:35:21 AM
Resolution:
To resolve the issue with your file folder level backup failing with the error "Failed to perform repairing backup" and the specific error message "Agent: Failed to process method {NasMaster.RemoveOrphanedMetaOnDataExtent}: Timeout is exceeded," please follow these steps:
1. *Open the Registry Editor*: - Press `Win + R`, type `regedit`, and press `Enter`.
2. *Navigate to the Registry Path*: - Go to `HKLM:\SOFTWARE\Veeam\Veeam Backup and Replication`.
3. *Add the Registry Values*: - Right-click on the `Veeam Backup and Replication` key, select `New`, and then `DWORD (32-bit) Value`. - Name the new value `NasLongTaskTimeoutSec`. - Double-click on `NasLongTaskTimeoutSec`, set the value to `18000` (decimal), and click `OK`. - Repeat the process to create another DWORD value named `NasSimpleTaskTimeoutSec` and set its value to `18000` (decimal).
4. *Restart the VBR Server*: - After adding the registry values, restart the Veeam Backup & Replication server to apply the changes. These steps should increase the timeout values and allow the backup job to complete successfully. If you have any further questions or need additional assistance, please let us know. Thank you for choosing Veeam.
Resolution:
To resolve the issue with your file folder level backup failing with the error "Failed to perform repairing backup" and the specific error message "Agent: Failed to process method {NasMaster.RemoveOrphanedMetaOnDataExtent}: Timeout is exceeded," please follow these steps:
1. *Open the Registry Editor*: - Press `Win + R`, type `regedit`, and press `Enter`.
2. *Navigate to the Registry Path*: - Go to `HKLM:\SOFTWARE\Veeam\Veeam Backup and Replication`.
3. *Add the Registry Values*: - Right-click on the `Veeam Backup and Replication` key, select `New`, and then `DWORD (32-bit) Value`. - Name the new value `NasLongTaskTimeoutSec`. - Double-click on `NasLongTaskTimeoutSec`, set the value to `18000` (decimal), and click `OK`. - Repeat the process to create another DWORD value named `NasSimpleTaskTimeoutSec` and set its value to `18000` (decimal).
4. *Restart the VBR Server*: - After adding the registry values, restart the Veeam Backup & Replication server to apply the changes. These steps should increase the timeout values and allow the backup job to complete successfully. If you have any further questions or need additional assistance, please let us know. Thank you for choosing Veeam.